Updated March 23, 2026
Don't see the information you're looking for? Contact the Welcome & Connect Center at the relevant campus:
- Santa Rosa - Welcome & Connect Center
- Petaluma - Welcome & Connect Center
- Roseland - Welcome & Connect Center
- What is my Bear Cub Email and why is it important?
Your Bear Cub Email is your official SRJC email account. SRJC sends all District communications to your Bear Cub Email.
- How do I access my Bear Cub Email?
Sign in to Gmail using your Bear Cub Email address and password. If you are already logged into a personal Gmail account, you can either add your Bear Cub Email as another account or try using a private/incognito window.
- Do I need my Bear Cub Email to use Bear Cub Hub?
Yes. Your Bear Cub Email is required to receive your student ID number and access key systems, including Bear Cub Hub.
- Where can I get help with my Bear Cub Email?
Contact the SRJC Student Help Desk or visit the Welcome & Connect Center (Santa Rosa, Petaluma, Roseland) for support.
- What is the Bear Cub Hub?
Bear Cub Hub is SRJC’s new portal where students and employees can access important tools, tasks, and information—all in one place.
- How do I access the Bear Cub Hub?
Access the Bear Cub Hub from the SRJC homepage. Under “Login,” choose Bear Cub Hub. See below for Login and Password directions.
- When can I start using Bear Cub Hub?
Staff can access Bear Cub Hub starting March 23.
Students can access Bear Cub Hub starting April 1. Be sure to have your new SID and password ready.
- How do I log in to Bear Cub Hub?
Go to the SRJC homepage. Go to the "LOGIN" text and hover over the word.
Move down and select "Bear Cub Hub" from the menu.
Use your existing Single Sign-On (SSO) credentials. You do not need to reset your password.
You can go to the Bear Cub Hub Login Page and log into the portal using your credentials.
- Where do I find my new Student ID (SID) number?
Your new Student ID number will be sent to your personal email and your Bear Cub Email. *SID emails are sent in batches, so allow time for delivery. If you still haven’t seen it, check your spam folder or contact the Welcome & Connect Center.
In addition, in the legacy student portal you will see it under My Profile - Security - "Banner ID"
- I don’t remember my password/PIN—how do I reset it?
Visit the SRJC Password Portal Help Page, and follow the prompts.
- Will Canvas login for Students change?
Yes. Your username will now be your new Student ID number. Your password (PIN) will stay the same.
- What are “cards” in Bear Cub Hub?
Cards are the main way to access tools and services. Each card corresponds to a specific function, such as registration, grades, or faculty tools.
- Why do my Bear Cub Hub cards look different from someone else’s?
Cards are personalized based on your role (student, faculty, staff). Some cards may appear in different places or be required (locked) depending on your access.
- Why can’t I access certain features yet?
Some features may not be available until services (such as registration) are open or system updates are complete.
- Can I use Bear Cub Hub on my phone or tablet?
Yes. Bear Cub Hub adjusts to your screen size and will display cards in a vertical layout on mobile devices.
- What does the lock icon on a card mean?
A lock icon means the card is required for your role and cannot be removed from your home page
- How do I add or remove cards from my home page?
Use the flag icon on a card to add or remove it from your home page. In the picture below, the Banner Search card has been flagged or added as a "favorite" and will appear on the Bear Cub Hub home page.
You can also select “View All Cards” to browse available options.
- What is the menu icon (three lines) in the top corner?
This menu provides a list of links and resources. The options you see will depend on your role at SRJC. This is sometimes called a "hamburger" icon.
Here is an example of what a menu might look like when the icon is selected.
- What is the “waffle” icon?
The waffle icon opens additional applications available to you. Not all users will have access to every application.
- What are notifications and tasks?
Notifications share updates. The notification icon is an icon of a bell and can be found in the corner of the Bear Cub Hub landing page.
Pictured below is an example of Notifications faculty may receive.
Tasks highlight items that may require action and may include a number indicator. The task icon is a calendar icon that is located in the corner of the Banner landing page, next to the notifications icon.
Pictured below is an example of the sample tasks and calendar options.
- How do I get back to the main page?
Select the Bear Cub Hub logo at the top of the screen to return to the home page at any time.
- How do I search for classes?
After clicking on the Student Registration and Records Card, select “Browse, Plan, and Register for Courses.” Use search filters or advanced search to find classes that meet your needs.
- Where do I register for classes?
After clicking on the Student Registration and Records Card, open the Student Registration & Records card, then select “Open Student Dashboard” to access registration tools.
- How do I complete the Pre-Registration Survey?
Log in to the Bear Cub Hub from the SRJC homepage using your student ID and password. Click the notification bell in the top right corner and select “View Task” to open the Pre-Registration Survey. Complete all sections, then click "Submit" and then “Complete Form Task” so your responses are received. Once the survey is submitted successfully, it will appear as completed under “All Tasks.”
- How do I know if I’m successfully registered for a class?
After clicking on the Student Registration and Records Card and adding a class, select “Submit.” Your status will change from “Pending” to “Registered” when complete.
- Can I waitlist or drop classes?
Yes. After clicking on the Student Registration and Records Card, use the registration summary section to select waitlist or drop from the action menu.
- How do waitlists work in the Bear Cub Hub?
Students on the waitlist are not registered for the class, and the system does not automatically register them when a seat opens. The system sends them an email telling them that a seat has opened and that they have 24-hours to register, and provides registration instructions. The system will stop sending these emails 24-hours before the first day of the class (as listed in the schedule). After that point, students would need to use an Authorization (Add) Code to enroll in the class (see information below).
Waitlists - before the class begins:
When a class is full, a student can add themselves to the waitlist. When someone drops the class and there is an open seat, the system automatically emails the student at the top of the waitlist informing them that they have 24 hours to register for the class. If that student does not register within that time window, the system continues down the waitlist. If the student misses that 24-hour window, they have to start the process over again, adding themselves to the bottom of the waitlist. The system sends the last of these emails 24 hours before the class start date listed in the schedule.
Waitlists - after the class begins:
On the first day of class, the waitlist’s automatic process is halted but the list is still viewable by instructors. Instructors can view the waitlist and send authorization (add) codes to students. Students then need to drop themselves from the waitlist and use the authorization code to register for the class.
- How do authorization (add) codes work?
Authorization codes (previously called add codes) are generated 1 week before classes begin. Faculty can then provide them to students who can use them starting on the first day of that class as listed in the course schedule.
How do students use authorization codes?
- From the Student Dashboard, select Browse, Plan and Register for Courses.
- Select Register for Classes.
- Select the Term and click Continue.
- If you are already on the course waitlist, remove yourself by selecting Drop Before Course Starts in the Summary area and click Submit.
- Search for the course you want to add via the Subject or CRN number.
- Click Add next to the course you want to register for.
- A pop-up window will appear. Type the authorization code your instructor has given you into the Authorization Code area and click Confirm.
- Click Submit in the Summary area.
- Your Summary will now show you as registered for the class.
- Finally, pay your fees: Start by returning to the Home area of Cub Hub.
- Click View Student Account on the My Student Account Card.
- Follow the prompts to pay your fees.
If authorization codes are not working
It’s possible that your course has a later start date, in which case students would not be able to use the authorization codes until that date. You can confirm the start date in Class Details:
- How do I check my attendance?
After clicking on the Student Registration and Records Card, use the “Attendance Tracking” option in your student dashboard to review attendance and absence percentages.
- Where can I view my grades?
After clicking the Student Registration and Records Card, open the Student Registration & Records dashboard, select “View Grades,” and choose the term.
- How do I change my Grade Mode?
Students have until the last day of class to select P/NP in their portal.
- Click on Student Dashboard
- Click on Register for classes
- Click on the Schedule and Options tab.
- The grade mode column should be hyperlinked.
Once the semester ends, students can petition to change the grade mode.
- How do I request transcripts?
After clicking on the Student Registration and Records Card, select “Transcript Request & Status” to access the external ordering system and follow the instructions to request transcripts.
- What is my Student Profile?
The Student Profile includes your contact information, GPA, academic standing, and registration notices.
- Where do I update my personal information?
After clicking on the Student Registration and Records Card, go to “Personal Profile” to update details like your preferred name, phone number, or mailing address.