Yes. Your Bear Cubs email is the address the College uses for official District communications. Messages about enrollment, registration, financial aid, and access to services are sent only to this email address.

You may use a personal email for course-related communication by updating your Canvas notification settings. Official College and system-generated messages will continue to be sent to your Bear Cubs email. Check your Bear Cubs email regularly to avoid missing important information

Accordion content. Using a personal email is strongly discouraged. All official SRJC communications are sent to your Bear Cubs email, including registration information, financial aid updates, and important deadlines.

Canvas allows you to add a secondary email address, but your Bear Cubs email remains your primary SRJC contact.

During the transition, you may receive some SRJC emails in both your personal and Bear Cubs email accounts. This is expected while systems are being updated.

Due to security concerns, forwarding Bear Cubs emails to personal email accounts is currently disabled.

Your Bear Cubs email address is created and sent to you after you complete a CCCApply application. If you are unsure of your address, you can look it up through the Student e-mail Account Signup page.

Your email account is created immediately. Your login information has been sent to the personal email address you provided in your application.

No. Students who apply through CCCApply or submit a paper application are automatically assigned a Bear Cubs email account.

If you have not used your @bearcubs.santarosa.edu email address for more than two years, the account is removed. During that time, another student with the same first and last name may have enrolled. When this happens, the system assigns the next available version of the name, which is why your new email address may look different.

Inactive student email accounts are removed after long periods of inactivity. Once you register for a class again, you can request a new Bear Cubs email account through Student e-mail Account Signup.

Use the password reset option on the Student e-mail Account Signup page. If the reset does not work, contact the Student Help Desk for assistance.

If you do not know or remember your PIN code, visit the Login Help Page and select Student SRJC Pin Code.
Enter your SRJC Student ID number. Your PIN code will be sent to the email address currently on file.
If you do not receive the email within five minutes, check your spam or junk folder. If you see a message from GU.Weblink@santarosa.edu, mark this address as a safe sender in your email program.

If you missed the deadline, log in and activate your Bear Cubs email account as soon as possible.
You may have missed Canvas messages from your instructors sent before the Spring semester began. After you log in, review your messages and contact your instructor if needed.

This happens when you are already signed in to a personal Google account. You can fix this by doing one of the following:

• Open a private or incognito browser window and sign in at mail.google.com using your Bear Cubs email address
   
• Add your Bear Cubs email as an additional Google account in your browser

If you no longer have access to the device used for authentication, contact the Student Help Desk to reset your authentication settings.

No. Faculty and staff do not need to change their email address.