Yes. Your Your Bear Cubs email is the address the College uses for official District communications. Messages about enrollment, registration, financial aid, and access to services will only be sent to that email address. 

You may use a personal email for course-related communication by updating your Canvas notification settings. Official College and system-generated messages will be sent to your Bear Cubs email so checking your Bear Cubs email regularly will help to ensure you do not miss required information. 

Using a personal email is strongly discouraged. All official SRJC communications are sent to your Bear Cubs email, including registration information, financial aid updates, and important deadlines.  Canvas allows a secondary email, but your Bear Cubs account will remain your primary SRJC contact. 

During the transition, you may receive some SRJC emails in both your personal email and your Bear Cub email. This is expected as systems are being updated.

Start by using the password reset option on the Student e-mail Account Signup. If the reset does not work, contact the Student Help Desk for support.

If you missed the deadline to activate your @Bearcubs email account, please log in to your account as soon as possible. You may have missed important Canvas communications your instructors sent before the Spring semester began, so as soon as you log in, please make sure you catch up on communications or check in with your instructor.

If you don’t know or don’t remember your Pin Code, visit the Login Help Page and select “Student SRJC Pin Code.” Enter your SRJC Student ID and it will send your Pin Code  to the email address currently on file. If you do not receive an email within 5 minutes of submission, check to see that there is an email in your spam folder. If you see an email in your spam folder from GU.Weblink@santarosa.edu it means your email program has flagged it as spam. To correct this problem, mark GU.Weblink@santarosa.edu as a safe sender.

Due to security concerns, forwarding bearcub emails to personal emails is currently disabled.

If you have not used your @bearcubs.santarosa.edu email address in more than two years, your account was removed. During that time, another student with the same first and last name may have enrolled. When that happens, the system assigns the next available version of the name, which is why your new email address may look different.

Your Bear Cubs email address is created and sent to you once you complete a CCC Apply application. If you’re unsure of your address, you can look it up through the Student e-mail Account Signup.

Inactive student email accounts are removed after a long period of inactivity. Once you register for a class again, you can request a new Bear Cubs email through Student e-mail Account Signup.

The email is created immediately, and the login information is sent to the personal email you provided on your Application. 

No. Students who apply through CCCApply or through paper applications are automatically assigned a Bear Cubs email.   .

This happens when you are already signed into a personal Google account. You can:

• Open a private browser window and sign in at https://mail.google.com with your Bear Cubs email  /or/
• Add your Bear Cubs email as an additional Google Account in your browser

If you no longer have access to the device used for authentication, contact the Student Help Desk to reset your authentication settings.

No, faculty and staff do not need to change their email address.