Please review the latest updates; the following includes only new information.
Announcements
| Bear Cub Hub Training Course in Canvas | This self-paced training walks you through the basics of the Bear Cub Hub: logging in, navigating, accessing rosters, sending class emails, how waitlists work, how to add/drop, census, and submitting grades. Self-Enroll here. |
| Spring Registration Testing Underway | SRJC is preparing for Spring 2027 registration by conducting registration testing with employees and students later this month. The testing will walk through the registration experience from the student perspective and help identify issues or barriers before registration begins. This is an important part of our work to make the transition to the new registration process as smooth as possible for students. |
FAQ
- Q: How do faculty export a list of student grades for a course in Bear Cub Hub?
A: In Bear Cub Hub's Faculty Dashboard, navigate to 'Faculty Grading.' After you've entered grades for a class, you can export a list of grades for the class by using the gear icon in the top-right corner. Click the gear icon, then select 'Export Template' from the drop-down menu. See the Faculty FAQ entry for more information.
Student & Faculty Support Resources
Keep these resources handy for troubleshooting
| Students Needing Help | Faculty and staff should refer students to the WCC for personalized support from our team. Direct students to the Welcome and Connect Center (WCC), where Student Services staff can assist with applying to SRJC, registration, adding or dropping classes, navigating Banner, and connecting students with campus resources. Welcome and Connect Center Hours Santa Rosa WCC: Monday–Thursday, 8:00 a.m.–5:00 p.m.; Friday, 8:00 a.m.–1:00 p.m. Note – evening support is available Wednesdays until 7 PM at the Santa Rosa WCC Annex located in Counseling (2nd Floor, Bertolini) Petaluma WCC: Monday, Tuesday, and Thursday, 8:00 a.m.–5:00 p.m.; Wednesday, 8:00 a.m.–7:00 p.m.; Friday, 8:00 a.m.–5:00 p.m. SRJC Roseland WCC: Monday–Thursday, 8:00 a.m.–7:00 p.m.; Friday, 8:00 a.m.–1:00 p.m. |
| The Central Hub | The SIS Transition website remains the central hub for updates, training resources, FAQs, and troubleshooting information. If you have a question not answered in the FAQs, please submit it using the Ask a Question Form under Get Help. |
| Faculty Self-Service | Bear Cub Hub replaced the SIS Faculty portal. Faculty should review the Faculty Self-Service Quick Guide and/or enroll in a self-paced Bear Cub Hub Intro course in Canvas. |
Priorities with Ellucian
- BankMobile Demographics and Enrollment file extracts are incorrect/incomplete/truncated
RI - 0000230 | Status: Reopened | Type: Correction
BankMobile demographic and enrollment extracts are truncated or incomplete in production.
- Conditional Add/Drop unchecked
RI - 0000283 | Status: Reopened | Type: Correction
Conditional add/drop is not behaving as expected (not an access-rights issue).
- Converted Transfer work grade cleaning
RI - 0000284 | Status: Reopened | Type: Data Cleanup
Cleans converted AP/equivalency grades so they do not distort SAP or repeat processing.
- Symplicity Accommodate - Preferred name not displaying
RI - 0000286 | Status: Reopened | Type: Correction
Preferred names are sent through the pipeline. However, some Symplicity Accommodate pages display legal names such as faculty lists of students and the initials on the student account aka the FULLNAME Field
- Drop Report
RI - 0000292 | Status: Reopened | Type: Report
Drop student number increased significantly without clear explanation.
- Change Curriculum - Baseline Performance
RI - 0000336 | Status: Open | Type: Correction
Experiencing "Network Error" issue and overall slowness
- EIP Cards
RI - 0000162 | Status: Open
Progress/Probation Reinstatement, 20 Unit, Early Bird, 100+ Unit
- Data clean-up for Load on Courses (Catalog)
RI - 0000167 | Status: Open | Type: Data Cleanup
Cleans catalog course-load data so faculty workload on courses is accurate.
- COTOP Process — Scope and Responsibilities to Confirm
RI - 0000293 | Status: Open
- Payment posting: Payments have been deposited and reconciled through the April check. The May check, dated July 24, still needs to be posted and deposited. The posting process is still being refined. Confirm David Grim’s role.
- Eligibility report: Develop a report identifying students eligible for COTOP. Confirm Brian Atwood’s role.
- Statements and notifications: Confirm the process for producing and sending statements, mailers, and related notifications. Clarify Brian Atwood’s responsibility for Banner statements and Jacob Jones’s role in BCM communications.
- Submission file: Create the COTOP upload file once Whitney provides the required specifications.
Overall workflow: Document the steps and responsibilities from identifying eligible accounts through notifying students, preparing and submitting the file to the State, and posting payments received. Confirm whether this is the intended scope of the final item
- BankMobile - Remittance file spec is incorrect > Popsel Correction
RI - 0000191 | Status: Open | Type: Correction
BankMobile remittance file is the wrong format, so refunds/disbursements may not load.
- Banner Catalog Year and DegreeWorks Catalog Rights
RI - 0000195 | Status: Open
Banner is not calculating or displaying students’ Catalog Year according to SRJC policy. Ellucian confirmed that Banner links the calculation to the student’s application date. This results in incorrect catalog rights in DegreeWorks and prevents students from seeing all catalog program options available to them, creating an accreditation-compliance concern.
- Accessibility - Schedule of Classes
RI - 000098 | Status: Open | Type: Correction
Accessibility audit of the new Banner Class Schedule. 22 of 24 issues failed WCAG 2.1 standards, rendering the schedule largely unusable for students relying on screen readers, keyboard navigation, and/or assistive touch—especially on mobile, which accounts for over half of our traffic.
- Priority Registration Rules Engine
RI - 0000236 | Status: Open | Type: Correction
Implement and configure the Priority Registration Rules Engine to automate priority registration using established eligibility criteria and cohorts,
- Spring 2027 - VTEA Survey - turn back on with new configuration > SRJC Student-specific questions
RI - 0000246 | Status: Open
- Display SAP GPA to students
RI - 0000255 | Status: Open
This will facilitate students' understanding of why their Fin Aid is based on GPA
- Financial aid packaging GPA-based (SAP) Repeat logic
RI - 0000263 | Status: Open | Type: Correction
Builds SRJC-specific repeat logic for financial-aid SAP GPA packaging.
- Awardspring
RI - 0000313 | Status: Open | Type: Integration
AwardSpring data values for majors etc..
- SIRNIST allied file
RI - 0000285 | Status: Open | Type: Integration
Allied SIRNIST file is needed to test and validate the historical class schedule.
- Courseleaf CLSS API
RI - 0000320 | Status: Open | Type: Integration
API issue
PROD and TEST have different versions (TEST is working)- Setup VTEA Survey (Student Rep Fees) in TEST and Pre-Reqs
RI - 0000328 | Status: Open | Type: Correction
- Financial aid packaging GPA based (SAP) Repeat logic: Mass Clean Transfer Credit
RI - 0000334 | Status: Open | Type: Correction
Converted Records in transfer credit history (SHRTGPA/SHRLGPA) were converted in a format that doesn't support Financial Aid compliance in calculating Satisfactory Academic Progress correctly.
- Faculty Load Card Design
RI - 0000337 | Status: Open | Type: Correction
Current SIG design of the card requires too much real estate and force users to scroll left and right.
- Time Keeper
RI - 0000157 | Status: Fix applied - SRJC to validate | Type: Integration
TimeKeeper integration with Banner
- COTOP Reports - Email communication (BCM)
RI - 0000294 | Status: Fix applied - SRJC to validate | Type: Report
COTOP (state tax offset) reports, notices, and payment posting for past-due student accounts.
- COTOP Reports - Insights report for the state
RI - 0000176 | Status: Fix applied - SRJC to validate | Type: Report
COTOP (state tax offset) reports, notices, and payment posting for past-due student accounts.
- VTEA Student Rep Fees Data Clean-up and SGAUSDF data clean-up 2/2
RI - 0000288 | Status: Fix applied - SRJC to validate | Type: Data Cleanup
Repairs student-rep-fee opt-out and SGAUSDF survey data that failed to post to student accounts.
- VTEA Student Rep Fees Data Clean-up and SGAUSDF data clean-up 1/2
RI - 0000180 | Status: Fix applied - SRJC to validate | Type: Data Cleanup
Student Rep Fee selections for students were not passing to TSAAREV
- Ed Plans from DegreeWorks to Banner
RI - 0000202 | Status: Fix applied - SRJC to validate | Type: Correction
Education plans are not automatically flowing from DegreeWorks into Banner (matriculation impact). Manual workaround in place.
- Credit card payments reports
RI - 0000204 | Status: Fix applied - SRJC to validate | Type: Report
Credit-card payment reports do not currently match TouchNet or the bank.
- Preliminary Reports for G6 (Federal Grants and Federal Aid Funds) draw down so we know how much money to request
RI - 0000206 | Status: Fix applied - SRJC to validate | Type: Report
Gives Accounting an estimate of federal aid (Pell/Title IV) to draw down before disbursement.
- Synchronization for Contract Faculty annual and 99 hourly placements stored in escape. (Copy not calculate).
RI - 0000207 | Status: Fix applied - SRJC to validate | Type: Integration
Syncs contract-faculty annual and 99-hourly placements from Escape into Banner (copy, not recalculate).
- Faculty Load History Report
RI - 0000277 | Status: Fix applied - SRJC to validate | Type: Report
Historical faculty-load report needed to support the Faculty Load Card.
- Data Load for Fin Aid
RI - 0000147 | Status: Closed | Type: Data Cleanup
Processing time issue
- CCPG Waivers: RVAPROP incorrect value in processing status table
RI - 0000155 | Status: Closed | Type: Data Cleanup
RVAPROP "*ERROR* The amount cannot be changed due to existing data in the student award eligibility and processing status table."
- CCPG waivers
RI - 0000173 | Status: Closed | Type: Correction
CCPG Waivers are falling off students accounts because of Academic Standing > PD0018411
- Medicat
RI - 0000181 | Status: Closed | Type: Integration
Medicat EOL format.
- Class List Student Emails
RI - 0000183 | Status: Closed
When Faculty want to email students on their Class Rosters, some students emails are not available because they don't have a checkmark on their CAMP email for "Preferred" and/or "Display on Web"
- Overlapping Waitlist Notifications
RI - 0000185 | Status: Closed | Type: Correction
Waitlist Correction: the next student is notified before the prior 24-hour registration window ends.
- script to update placements in Banner
RI - 0000210 | Status: Closed | Type: Correction
Related to MMPS, pipeline stop working, test score not coming through. Manual workaround in place > need data script once pipeline is working
- Delay in Escape resources access to environment
RI - 000040 | Status: Closed
Previous processes with SRJC allowed same day access to consultant resources, changes in the process have delayed access for already assigned resources to begin work
- Financial aid packaging GPA based (SAP) Transfer GPA summary lines
RI - 0000250 | Status: Closed | Type: Correction
Assess how it was done with Powerfaid
Issue 1 - Transfer Credit History - Converted Summary Line to match Cumulative GPA- Financial aid packaging GPA based (SAP) Renewal grade
RI - 0000251 | Status: Closed | Type: Correction
Fixes academic-renewal grade handling so SAP packaging uses the correct GPA.
- Financial aid packaging GPA based (SAP) Covid EW
RI - 0000228 | Status: Closed | Type: Correction
Assess how it was done with Powerfaid
Issue 3 - EW grades for Covid - Spring 2020-Spring 2023- Symplicity Accommodate student extract issues
RI - 0000229 | Status: Closed | Type: Correction
Registered students are missing from the disability-services (Symplicity Accommodate) extract.
- Incorrect "Last Day to Drop with a Refund" for 1651 CRNs
RI - 0000235 | Status: Closed | Type: Correction
Manually correct with SFAREGS
- Graduation Application SSB9
RI - 0000242 | Status: Closed | Type: Correction
Graduation application configuration and improved language around next steps.
- Clean History data in preparation for Transcript Generation out of Banner - Issue 1 Course Alias
RI - 0000257 | Status: Closed | Type: Data Cleanup
Clean SHATCKN data to populate missing Course Alias values for Fall 2025 and Spring 2026, SHRTCKN
- Clean History data in preparation for Transcript Generation out of Banner - Issue 2 Hide COUN 901
RI - 0000258 | Status: Closed | Type: Data Cleanup
Clean SHATCKN data to hide COUN 901 from the transcript, SHRTCKN. shrtckn_hide_transcript_ind
- Loading past placement data that weren't loaded
RI - 0000259 | Status: Closed | Type: Data Cleanup
Reloads placement (MMPS) records that never made it through the pipeline..
- Awardspring
RI - 0000266 | Status: Closed | Type: Integration
Issue with populating students' emails in AwardSpring which is needed to be able to activate the scholarship platform.
- BankMobile workaround demographic file issues
RI - 0000268 | Status: Closed
SRJC has been manually sending the Remittance file and then sending a follow-up Demographic file for those that are erroring. Unfortunately, many students are complaining because they cannot setup their BMX user account in the meantime. SOLUTION - send the full Demographic file manually
- Athletics training
RI - 0000282 | Status: Closed | Type: Training
Training for Athletics staff on SGASPRT (and possible bulk load).
- Clone PROD to TEST
RI - 0000287 | Status: Closed | Type: Data Cleanup
PRE-CLONE – POST-CLONE activities