Bear Cub Hub and Student Information System FAQ

Find answers about SRJC's Bear Cub Hub and Student Information System, including registration, required tasks, grades, records, and account access.

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FAQ information updated March 23, 2026.

What can I do in Bear Cub Hub?

• Search, plan, register, waitlist, or drop classes.
• Complete the Pre-Registration Survey and other required tasks.
• Review attendance, grades, transcripts, and academic information.
• Update your student profile and personal information.
• Open student services and other SRJC tools from personalized cards.

Register, waitlist, or drop classes

How do I search for classes?

Open the Student Registration and Records card and select Browse, Plan, and Register for Courses. Use search filters or advanced search to find classes that meet your needs.

Where do I register for classes?

Open the Student Registration and Records card, select Open Student Dashboard, and use the registration tools.

Watch: Prepare and register in Bear Cub Hub

How do I complete the Pre-Registration Survey?

1. Log in to Bear Cub Hub with your SID and password.
2. Select the notification bell in the upper-right corner and choose View Task.
3. Complete every section of the survey.
4. Select Submit, then Complete Form Task.
5. Confirm that the survey appears as completed under All Tasks.

How do I know I am successfully registered?

After adding a class in Student Registration and Records, select Submit. Your status changes from Pending to Registered when registration is complete.

Can I waitlist or drop classes?

Yes. In the registration summary, use the Action menu to choose waitlist or drop, then submit the change.

How do waitlists work before a class begins?

Being on a waitlist does not mean you are registered, and the system does not automatically enroll you when a seat opens.

When a seat opens, the student at the top of the waitlist receives an email and has 24 hours to register:

1. Log in to Bear Cub Hub.
2. From Student Services, select Browse, Plan and Register Courses, then Register for Classes.
3. Select the term for the waitlisted class.
4. In the course Summary, choose Register from the Action menu.
5. Save your changes.

If you miss the 24-hour window, you must add yourself to the bottom of the waitlist again. The system stops sending these emails 24 hours before the class start date shown in the schedule.

How do waitlists work after a class begins?

On the first day of class, automatic waitlist processing stops, but instructors can still view the list. An instructor may send an authorization (add) code. Before using the code, drop yourself from the waitlist.

How do I check my waitlist position?

1. Open the Student Dashboard and select Browse, Plan and Register for Courses.
2. Select Register for Classes or View Registration Information, then choose the term.
3. Select the Schedule Details tab below the Search or Class Schedule area.
4. Expand the waitlisted course using the arrow beside its name.
5. Find Waitlist Position in the course details.

When can I use an authorization (add) code?

Authorization codes are generated one week before classes begin. Faculty can then provide them to students. You can use a code starting on the first day of that class as listed in the course schedule.

How do I use an authorization (add) code?

1. From the Student Dashboard, select Browse, Plan and Register for Courses, then Register for Classes.
2. Select the term and choose Continue.
3. If you are already waitlisted, choose Drop Before Course Starts in the Summary and submit the change.
4. Search by subject or CRN, then select Add beside the course.
5. Enter the instructor's authorization code and select Confirm.
6. Select Submit in the Summary and confirm that your status is registered.
7. Return to the Bear Cub Hub home page. On the My Student Account card, select View Student Account and follow the prompts to pay your fees.

If the code does not work, check the class start date. Codes cannot be used before the scheduled first day of that class.

Grades, records, and your profile

How do I check my attendance?

Open Student Registration and Records, then choose Attendance Tracking in your student dashboard to review attendance and absence percentages.

Where can I view my grades?

Open Student Registration and Records, select View Grades, and choose the term.

Watch: How to view grades

How do I change my Grade Mode?

You have until the last day of class to select P/NP in the portal:

1. Open the Student Dashboard and select Register for Classes.
2. Open the Schedule and Options tab.
3. Select the linked Grade Mode for the class and make your choice.

After the semester ends, you must petition to change the grade mode.

How do I request transcripts?

Open Student Registration and Records and select Transcript Request & Status. Follow the instructions in the external ordering system.

Watch: How to print transcripts

What is my Student Profile?

Your Student Profile includes your contact information, GPA, academic standing, and registration notices.

Watch: View and update your student profile

Where do I update my personal information?

Open Student Registration and Records and choose Personal Profile to update details such as your preferred name, phone number, or mailing address.

Navigate and personalize Bear Cub Hub

What are cards in Bear Cub Hub?

Cards are the main way to open tools and services. Each card connects to a function such as registration, grades, or student records.

Why do my cards look different from someone else's?

Cards are personalized by role. Students, faculty, and staff may see different cards, and some required cards may be locked in place.

Can I use Bear Cub Hub on a phone or tablet?

Yes. Bear Cub Hub adjusts to your screen size and displays cards in a vertical layout on mobile devices.

What does the lock icon on a card mean?

A lock means the card is required for your role and cannot be removed from your home page.

How do I add or remove cards from my home page?

Use the flag icon on a card to add or remove it from your home page. A flagged card is a favorite and appears on the home page. Select View All Cards to browse more options.

What is the three-line menu icon?

This menu—sometimes called a hamburger icon—opens links and resources. The options depend on your role at SRJC.

What is the waffle icon?

The waffle icon opens additional applications available to you. Not every user has access to every application.

What are notifications and tasks?

The bell icon opens notifications and updates. Tasks identify items that may require action and can show a number indicator. The task/calendar icon appears near notifications on the Banner landing page.

How do I return to the main page?

Select the Bear Cub Hub logo at the top of the screen at any time.