updated March 23, 2026

Don't see the information you're looking for?  Contact the Welcome & Connect Center at the relevant campus:

• Santa Rosa - Welcome & Connect Center
• Petaluma - Welcome & Connect Center
• Roseland - Welcome & Connect Center

What is my Bear Cub Email and why is it important?

Your Bear Cub Email is your official SRJC email account. SRJC sends all District communications to your Bear Cub Email.

How do I access my Bear Cub Email?

Sign in to Gmail using your Bear Cub Email address and password. If you are already logged into a personal Gmail account, you can either add your Bear Cub Email as another account or try using a private/incognito window..

Do I need my Bear Cub Email to use Bear Cub Hub?

Yes. Your Bear Cub Email is required to receive your student ID number and access key systems, including Bear Cub Hub. 

Where can I get help with my Bear Cub Email? 

Contact the SRJC Student Help Desk or visit the Welcome & Connect Center (Santa Rosa, Petaluma, Roseland) for support.

What is the Bear Cub Hub?

Bear Cub Hub is SRJC’s new portal where students and employees can access important tools, tasks, and information—all in one place.

How do I access the Bear Cub Hub?

Access the Bear Cub Hub from the SRJC homepage. Under “Login,” choose Bear Cub Hub. See below for Login and Password directions.

When can I start using Bear Cub Hub?

Staff can access Bear Cub Hub starting March 23.

Students can access Bear Cub Hub starting April 1. Be sure to have your new SID and password ready.

How do I log in to Bear Cub Hub?

Go to the SRJC homepage, select “Login,” and choose Bear Cub Hub. 

Use your existing Single Sign-On (SSO) credentials. You do not need to reset your password.

You can go to the Bear Cub Hub Login Page and log into the portal using your credentials. 

Where do I find my new Student ID (SID) number?

Your new Student ID number will be sent to your personal email and your Bear Cub Email. *SID emails are sent in batches, so allow time for delivery. If you still haven’t seen it, check your spam folder or contact the Welcome & Connect Center.

In addition, in the legacy student portal you will see it under My Profile - Security - "Banner ID"

I don’t remember my password/PIN—how do I reset it?

Visit the SRJC Login Help page, select “Student SRJC Pin Code,” and follow the prompts.

Will Canvas login for Students change?

Yes. Your username will now be your new Student ID number. Your password (PIN) will stay the same.

What are “cards” in Bear Cub Hub?

Cards are the main way to access tools and services. Each card corresponds to a specific function, such as registration, grades, or faculty tools. 

Why do my Bear Cub Hub cards look different from someone else’s?

Cards are personalized based on your role (student, faculty, staff). Some cards may appear in different places or be required (locked) depending on your access.

Why can’t I access certain features yet?

Some features may not be available until services (such as registration) are open or system updates are complete.

Can I use Bear Cub Hub on my phone or tablet?

Yes. Bear Cub Hub adjusts to your screen size and will display cards in a vertical layout on mobile devices.

What does the lock icon on a card mean?

A lock icon means the card is required for your role and cannot be removed from your home page
 

 

How do I add or remove cards from my home page?

Use the flag icon on a card to add or remove it from your home page. In the picture below, the Banner Search card has been flagged or added as a "favorite" and will appear on the Bear Cub Hub home page.

You can also select “View All Cards” to browse available options. 

What is the menu icon (three lines) in the top corner?

This menu provides a list of links and resources. The options you see will depend on your role at SRJC. This is sometimes called a "hambuger" icon.

Here is an example of what a menu might look like when the icon is selected. 

What is the “waffle” icon?

The waffle icon opens additional applications available to you. Not all users will have access to every application. 

What are notifications and tasks?

Notifications share updates. The notification icon is an icon of a bell and can be found in the corner of the Bear Cub Hub landing page. 

Pictured below is an example of Notifications faculty may receive. 

Tasks highlight items that may require action and may include a number indicator. The task icon is a calendar icon that is located in the corner of the Banner landing page, next to the notifications icon. 

Pictured below is an example of the sample tasks and calendar options. 

How do I get back to the main page?

Select the Bear Cub Hub logo at the top of the screen to return to the home page at any time. 

How do I search for classes?

After clicking on the Student Registration and Records Card, select “Browse, Plan, and Register for Courses.” Use search filters or advanced search to find classes that meet your needs.

Where do I register for classes?

After clicking on the Student Registration and Records Card, open the Student Registration & Records card, then select “Open Student Dashboard” to access registration tools. 

How do I complete the Pre-Registration Survey to remove my registration hold?

Log in to the Bear Cub Hub from the SRJC homepage using your student ID and password. Click the notification bell in the top right corner and select “View Task” to open the Pre-Registration Survey. Complete all sections, then click "Submit" and then “Complete Form Task” so your responses are received. Once the survey is submitted successfully, it will appear as completed under “All Tasks,” and your registration hold will be removed.

How do I know if I’m successfully registered for a class?

After clicking on the Student Registration and Records Card abd adding a class, select “Submit.” Your status will change from “Pending” to “Registered” when complete. 

Can I waitlist or drop classes?

Yes. After clicking on the Student Registration and Records Card, use the registration summary section to select waitlist or drop from the action menu.

How do waitlists work in the Bear Cub Hub? Is it different than before?

The new Waitlist system in Bear Cub Hub is different.

**Students WILL NOT automatically have access to a Canvas course if they are enrolled on the Wait List. Additionally, students WILL NOT be charged for the class if they are on a Wait List for a course.

This is different from the previous process of enrolling and using wait lists. 

Please read the information below on the new process for waitlists. 

Waitlist Policies & Procedures 

• Waitlist Limits: Students may place themselves on a maximum of 10 waitlists total and 3 sections of the same course (even if they are currently registered for that course). 
• Prerequisites: You must meet all prerequisites to waitlist, unless currently enrolled in the prerequisite course at SRJC. 
• Tuition & Fees: You are not charged while on a waitlist. Fees are only applied once you officially register for the class. 
• Closing Window: Waitlists only function up until 24 hours before the section/CRN starts. After this time, the waitlist becomes inactive. 

Getting Into the Class 

The 24-Hour Rule: If a seat opens, you will be notified via email (and text where possible). You have exactly 24 hours from the notification to enroll. If you miss this window, the seat is offered to the next student. 

After the Class Starts 

Once a class begins, the waitlist is no longer used to automatically offer seats. 

Important: After a class starts, the only way to join is via an Add Code. This applies even if there are empty seats or "no-shows" on the first day. Add Codes are issued at the instructor's sole discretion. 

• Attendance: If you are still on a waitlist when the class starts, you must attend the first class meeting (or email the instructor for online classes) to request an add code.
• Manual Cleanup: If you register for one section, you will not be automatically removed from other waitlists for that course. Please remove yourself manually to allow other students a chance to see the instructor. 

How do I check my attendance?

After clicking on the Student Registration and Records Card, use the “Attendance Tracking” option in your student dashboard to review attendance and absence percentages. 

Where can I view my grades?

After clicking on the Student Registration and Records Card, open the Student Registration & Records dashboard and select “View Grades,” then choose the term. 

How do I request transcripts?

After clicking on the Student Registration and Records Card, select “Transcript Request & Status” to access the external ordering system and follow the instructions to request transcripts. 

What is my Student Profile?

The Student Profile includes your contact information, GPA, academic standing, and registration notices. 

Where do I update my personal information?

After clicking on the Student Registration and Records Card, go to “Personal Profile” to update details like your preferred name, phone number, or mailing address.