updated June 4, 2026

Browse the FAQs below or try out the SRJC Faculty Banner Q&A bot.

How do I access the Bear Cub Hub?

Go to the SRJC homepage, select “Login,” and choose Bear Cub Hub. 

Use your existing Single Sign-On (SSO) credentials. You do not need to reset your password.

You can go to the Bear Cub Hub Login Page and log into the portal using your credentials. 

Why do students have different login instructions than employees?

Students currently use their Student ID # to access all applications at SRJC. Now that we have transitioned to a new SIS and related database all Student ID #s have changed. In contrast, employees currently authenticate with their SRJC username associated with their @santarosa.edu email, which is not impacted by the migration to Banner.

Will Canvas login for Faculty change?

No. Faculty will continue to use their SRJC username to authenticate into Canvas. 

What are “cards” in Bear Cub Hub?

Cards are the main way to access tools and services. Each card corresponds to a specific function, such as registration, grades, or faculty tools. 

Why do my Bear Cub Hub cards look different from someone else’s?

Cards are personalized based on your role (student, faculty, staff). Some cards may appear in different places or be required (locked) depending on your access.

Why can’t I access certain features yet?

Some features may not be available until services (such as registration) are open or system updates are complete.

Can I use Bear Cub Hub on my phone or tablet?

Yes. Bear Cub Hub adjusts to your screen size and will display cards in a vertical layout on mobile devices.

What does the lock icon on a card mean?

A lock icon means the card is required for your role and cannot be removed from your home page
 

 

How do I add or remove cards from my home page?

Use the flag icon on a card to add or remove it from your home page. In the picture below, the Banner Search card has been flagged or added as a "favorite" and will appear on the Bear Cub Hub home page.

You can also select “View All Cards” to browse available options. 

What is the menu icon (three lines) in the top corner?

This menu provides a list of links and resources. The options you see will depend on your role at SRJC. This is sometimes called a "hambuger" icon.

Here is an example of what a menu might look like when the icon is selected. 

What is the “waffle” icon?

The waffle icon opens additional applications available to you. Not all users will have access to every application. 

What are notifications and tasks?

Notifications share updates. The notification icon is an icon of a bell and can be found in the corner of the Bear Cub Hub landing page. 

Pictured below is an example of Notifications faculty may receive. 

Tasks highlight items that may require action and may include a number indicator. The task icon is a calendar icon that is located in the corner of the Banner landing page, next to the notifications icon. 

Pictured below is an example of the sample tasks and calendar options. 

How do I get back to the main page?

Select the Bear Cub Hub logo at the top of the screen to return to the home page at any time. 

Where can I find my classes and rosters?

1. To find your classes and rosters, locate the Faculty Self-Service Card on the landing page after you log into the Bear Cub Hub. 
   
2. To access the Faculty Dashboard, click on the card.
3. Once you've accessed the dashboard, click on "Class List."
   
4. Your classes will be listed. To access the class roster, click on the course under the "Subject" column.
    
5. After clicking on the class, the roster of students enrolled in the class will appear. 
   
6. Choose to view the class lists (enrolled) or the waitlist (not enrolled).
   
7. If a student has a picture on file, you can hover your cursor over their name, and a pop-up window will appear with their picture.
   
8. If you click on their hyperlinked name, it will open their student profile in a new web browser. The green-highlighted drop-down items are visible to faculty.
    

How do I email students from the Class List page?

1. Choose to view the class lists (enrolled) or the waitlist (not enrolled) to send communication.
   
2. Select which students you want to email using the left check boxes (the top check box selects all students), then select the envelope icon.
   
3. Once you select the envelope, a new email will open in the default email application you have configured on your computer (Outlook). If you select 2 or more students, they will be placed in the bcc line.
   
   Tip:If you are working from a personal device and your JC email account is not the default email program, you may need to change it.  For help with changing your computer's default email program, see this guide for Mac users or this guide for Windows users. 
    
4. Click on the "Send" button to send your email. 

 

Alternatively, you can message your currently enrolled students via Canvas Inbox.  You must publish the relevant Canvas course before the system will allow you to message your students.

Is there a limit to how many students I can email at one time via the Cub Hub?

Yes. The limit depends on which email system you are using. If you are using Outlook, the maximum number is 62. The system will prompt you to send 2 or more emails if your class has more than 62 students enrolled. Below is a screenshot of this message.

How do Authorization Codes (Add Codes) work in Bear Cub Hub/Banner?

The new Waitlist system in Bear Cub Hub is different.

**Students WILL NOT automatically have access to a Canvas course if they are enrolled on the Wait List. Additionally, students WILL NOT be charged for the class if they are on a Wait List for a course.

This is different from the previous process of enrolling and using wait lists. 

Please read the information below on the new process for waitlists. 

Waitlist Policies & Procedures 

• Waitlist Limits: Students may place themselves on a maximum of 10 waitlists total and 3 sections of the same course (even if they are currently registered for that course). 
• Prerequisites: Students must meet all prerequisites to waitlist, unless currently enrolled in the prerequisite course at SRJC. 
• Tuition & Fees: Students are not charged while on a waitlist. Fees are only applied once students officially register for the class. 
• Closing Window: Waitlists only function up until 24 hours before the section/CRN starts. After this time, the waitlist becomes inactive. 

Getting Into the Class 

The 24-Hour Rule: If a seat opens, students will be notified via email (and text where possible). Students have exactly 24 hours from the notification to enroll. If students miss this window, the seat is offered to the next student. 

After the Class Starts 

Once a class begins, the waitlist is no longer used to automatically offer seats. 

Important: After a class starts, the only way to join is via an Add Code. This applies even if there are empty seats or "no-shows" on the first day. Add Codes are issued at the instructor's sole discretion. 

• Attendance: If students are still on a waitlist when the class starts, students must attend the first class meeting (or email the instructor for online classes) to request an add code.
• Manual Cleanup: If students register for one section, students will not be automatically removed from other waitlists for that course. Students must remove themselves manually to allow other students a chance to see the instructor. 

How do I use the Authorization Codes (Add Codes)?

After you are logged in to your Bear Cub Hub, locate the Faculty Self-Service and select the Open Faculty Dashboard.

Select Faculty Detail Schedule on the Faculty Self-Service landing page.

Select the Term and the CRN (Section) from the lists

Scroll to the very bottom of the course details and locate the Registration Authorization Codes.

How do I drop no-shows?

Log into Bear Cub Hub and access the Faculty Self-Service Dashboard. Select "Drop & Census Rosters"

 Click on Current Drop Roster Summary. 

This part is not intuitive, you have to click on the white space, not hyperlinks.

Toggle to the action drop down menu.

Scroll down and click submit. You’re not done yet.

Scroll down and click confirm.

How do I drop students, review census dates, or certify rosters?

The Drop & Census Rosters allow you to review census dates and drop students from courses as needed. Select Drop & Census Rosters on the Faculty Self-Service landing page.

Then, select the term and the menu item you’d like to view.

Selecting the Current Drop Roster Summary will allow you to review the status of the courses you are teaching for the term you selected.

Where do I access my faculty tools?

Locate the Faculty Self-Service card and select “Open Faculty Dashboard.” 

How do I enter grades?

After clicking on the Faculty Self-Service Card, select “Grade Entry” from your dashboard, choose your course, and enter grades for each student. Grade Entry is an alternative to Canvas for entering grades. 
This will take you to My Courses. Click on the white space for the row of the course you wish to submit grades for.

To enter the final grade, use the dropdown menu to select the last attended date, and enter the grade details for each student in the Narrative Grade Comment (optional).

If you need to RESET or SAVE, select the button on the bottom right of the webpage.

Can I track attendance in Bear Cub Hub?

Yes. After clicking on the Faculty Self-Service Card, use “Attendance Tracking” to record attendance for your courses and update records as needed. 

Attendance Tracking allows you to document attendance for each course. Select the Take Roll button to begin.
You can use the quick actions drop-down to take attendance for all your students at once or update individual students as needed.

Use the quick actions drop-down to manage class information, such as cancelling a class meeting, entering total hours, or updating attendance in the gradebook.

When marking all the students present, it will save automatically and appear like this:

Where do I manage my office hours?

After clicking on the Faculty Self-Service Card, select “Office Hours” from your dashboard to add, update, or remove office hour availability. 

Office Hours is where you configure the Office Hours you want to share with students. This will eventually replace the Office Hours currently on the SRJC Website.

Select the term and course you would like to manage.

Using the areas in the screenshot below, you can display or delete the current office hour setup. Use the Add new row to add to or create a new row if none are already created. If you deselect the display, it will continue to appear on your dashboard for future use. You can always use an existing office hours row and copy it for a particular course; it will display for students when they register, waitlist, or are active students on their class list tied to your teaching courses.

Can I add syllabus information to the Bear Cub Hub?

Yes, the Syllabus function allows you to add a digital version of the syllabus for each course.

First, select the syllabus option from the Faculty Self-service landing page. 

Next, you can select the term and CRN of the course you wish to add syllabus information to. 

 

Where can I see my teaching schedule?

After clicking on the Faculty Self-Service Card,, use “Faculty Detail Schedule” or “Active Course Assignments” to view course details and schedules. 

Faculty Detail Schedule

The Faculty Detail Schedule is another view of your assigned courses. This page provides course-level details, including the Department, Campus, etc.

Active Course Assignments

The Active Course Assignments function provides a comprehensive view of your courses, showing office hours, syllabus information, class list, and schedule details in one place.

Can I update my personal information?

Yes. After clicking on the Faculty Self-Service Card, use the  “Personal Information” section to update details like your preferred name and pronouns. 

Personal Information displays what is stored in Banner related to your demographic information.