Browse the FAQs below or try out the SRJC Faculty Banner Q&A bot.

What is the Bear Cub Hub?

Bear Cub Hub is SRJC’s new portal where students and employees can access important tools, tasks, and information—all in one place.

How do I access the Bear Cub Hub?

Access the Bear Cub Hub from the SRJC homepage. Under “Login,” choose Bear Cub Hub. See below for Login and Password directions.

When can I start using Bear Cub Hub?

Staff can access Bear Cub Hub starting March 23.

Students can access Bear Cub Hub starting April 1. Be sure to have your new SID and password ready.

How do I log in to Bear Cub Hub?

Go to the SRJC homepage, select “Login,” and choose Bear Cub Hub. 

Use your existing Single Sign-On (SSO) credentials. You do not need to reset your password.

You can go to the Bear Cub Hub Login Page and log into the portal using your credentials. 

Why do students have different login instructions than employees?

Students currently use their Student ID # to access all applications at SRJC. Now that we have transitioned to a new SIS and related database all Student ID #s have changed. In contrast, employees currently authenticate with their SRJC username associated with their @santarosa.edu email, which is not impacted by the migration to Banner.

What are “cards” in Bear Cub Hub?

Cards are the main way to access tools and services. Each card corresponds to a specific function, such as registration, grades, or faculty tools. 

Why do my Bear Cub Hub cards look different from someone else’s?

Cards are personalized based on your role (student, faculty, staff). Some cards may appear in different places or be required (locked) depending on your access.

Why can’t I access certain features yet?

Some features may not be available until services (such as registration) are open or system updates are complete.

Can I use Bear Cub Hub on my phone or tablet?

Yes. Bear Cub Hub adjusts to your screen size and will display cards in a vertical layout on mobile devices.

What does the lock icon on a card mean?

A lock icon means the card is required for your role and cannot be removed from your home page
 

 

How do I add or remove cards from my home page?

Use the flag icon on a card to add or remove it from your home page. In the picture below, the Banner Search card has been flagged or added as a "favorite" and will appear on the Bear Cub Hub home page.

You can also select “View All Cards” to browse available options. 

What is the menu icon (three lines) in the top corner?

This menu provides a list of links and resources. The options you see will depend on your role at SRJC. This is sometimes called a "hambuger" icon.

Here is an example of what a menu might look like when the icon is selected. 

What is the “waffle” icon?

The waffle icon opens additional applications available to you. Not all users will have access to every application. 

What are notifications and tasks?

Notifications share updates. The notification icon is an icon of a bell and can be found in the corner of the Bear Cub Hub landing page. 

Pictured below is an example of Notifications faculty may receive. 

Tasks highlight items that may require action and may include a number indicator. The task icon is a calendar icon that is located in the corner of the Banner landing page, next to the notifications icon. 

Pictured below is an example of the sample tasks and calendar options. 

How do I get back to the main page?

Select the Bear Cub Hub logo at the top of the screen to return to the home page at any time.