Please review the latest updates, noting that the following represents new information only.
Academic Affairs & Faculty Updates
Updates impacting instruction, Canvas, and scheduling
| Topic | Details |
| Cross-listing Terminology | Cross-listing has two different meanings:
|
| Summer Grade Submission Deadlines & Attendance Tracking |
For complete details and instructions, please review the Frequently Asked Questions - Faculty | Student Information System. |
| Bear Cub Hub Support and Training | In addition to updating the sis.santarosa.edu website, the Distance Education team will be offering the following Bear Cub Hub support and training options:
|
Student Services Update
Updates impacting admissions, registration, and student support
| Topic | Details |
| What's Improving | ✓ Repeat Course Registration – Fixed The issue causing an increase in repeat petitions, inaccurate repeat reports, and registration difficulties for some students has been corrected. Eligible students should now be able to register for repeat courses without submitting a repeat petition.
✓ Student Health / Medicat Integration Initial reports indicate that Banner and Medicat, SRJC’s medical records system, are communicating successfully. This allows Student Health staff to locate students more easily without requesting additional identifying information and allows students to make their own appointments, making scheduling simpler and more efficient.
✓ Waitlist Information for Students The Student FAQ now includes “How do I check my position on a waitlist?”, giving students a clearer way to find this information themselves.
✓ Pass/No Pass Grading Option A previous issue that prevented some courses from offering the Pass/No Pass option has now been remedied. Students can now update their grade mode for fall courses up to the last day of instruction. A similar previous issue for summer courses has also been corrected. |
| Current Issues & Work Underway | Placement & Prerequisite Troubleshooting Student Services, Counseling, and IT are working to clarify placement display and prerequisite issues affecting student registration.
Course & Term Start Dates Incorrect term start dates have been reported in the course date display. Follow-up is underway to make sure all course start dates are listed correctly.
Financial Aid & Student Accounts Card readers are now operational in multiple locations. Small-scale financial aid disbursements are planned to begin next week, with BankMobile integration targeted to go live next week while testing continues. |
Student & Faculty Support Resources
Resources for troubleshooting
| Topic | Details |
| Students Needing Help with Registration or Enrollment | Faculty and staff are urged to refer students to the WCC so they can receive personalized support from our team. Direct students to the Welcome and Connect Center (WCC), where Student Services staff can assist with SRJC applications, registration, adding or dropping classes, navigating Banner, and connecting students with campus resources.
Welcome and Connect Center Hours
Santa Rosa WCC: Monday–Thursday, 8:00 a.m.–5:00 p.m.; Friday, 8:00 a.m.–1:00 p.m. (Closed Fridays during June and July).
Petaluma WCC: Monday, Tuesday, and Thursday, 8:00 a.m.–5:00 p.m.; Wednesday, 8:00 a.m.–7:00 p.m.; Friday, 8:00 a.m.– 5:00 p.m. (Closed Fridays during June and July).
SRJC Roseland WCC: Monday–Thursday, 8:00 a.m.– 7:00 p.m.; Friday, 8:00 a.m.– 1:00 p.m. (Closed Fridays during June and July). |
| Santa Rosa Rock Enroll Lab & Bear Cub Hub Support | Additional in-person registration and Bear Cub Hub support will be provided in the Bertolini Dining Commons from July 28 through August 27.
Special Service Days:
|
| The Central Hub | The SIS Transition website remains the central hub for updates, training resources, FAQs, and troubleshooting information. If you have a question not answered in the FAQs, please submit it using the Ask a Question Form under Get Help. |
| Faculty Self-Service | Bear Cub Hub replaced the SIS Faculty portal. Faculty should review the Faculty Self-Service Quick Guide and become familiar with the Bear Cub Hub portal. |
| Student Canvas Access | Students gain access to Canvas once they are officially enrolled in the course. Due to FERPA regulations, students on the waitlist are not and cannot be added to the Canvas course. |
| Prerequisite Issues | If students cannot register because of prerequisites, please direct them to Counseling |
| Waitlists & Authorization (Add) Codes | Faculty can provide authorization (add) codes to students beginning on the first day of class. Expect student questions regarding waitlists and authorization codes during the first week of the term. Keep add code and waitlist resources available. Training for Employees | Student Information System Student waitlist emails are sent only to Bearcubs email addresses. Bearcubs emails page for students: https://sis.santarosa.edu/activate-your-bear-cub-email |
| Time Tickets | Registration is controlled by a Time Ticket. Students must wait until their assigned registration date and time before registering. The Student Time Ticket Training Video is available here. |