Beginning in the fall Schedule, Hybrid courses will show two meeting lines, one for in-person meetings and the other for online “meeting” times. The line with online days will indicate all days not marked on the in-person line. 

Users have reported workflow disruptions related to session timeouts and system navigation. Specifically, after an idle period or when moving between systems, the portal occasionally freezes or fails to reload properly. 

Current Action & Solutions: 

Immediate Workaround: Users can resolve a frozen screen or loading loop by clearing their browser cache/history and logging back into the system. 

Communicating Expectations: We are working to provide clear guidance regarding standard security timeout limits so users can manage sessions effectively. 

Investigating System Optimizations: We are actively reviewing background timeout and navigation configurations to minimize these disruptions and establish a more seamless workflow across all portal users. 

Reports indicate some students have experienced difficulty completing registration via mobile devices.   

Current Action & Solutions: 

Troubleshooting: Initial recommendations include standard browser troubleshooting (ensuring compatibility and clearing history/cache, especially if switching between multiple accounts). 

Resource Development: The team is actively reviewing existing support documentation to develop a quick, student-facing mobile troubleshooting FAQ or guide to address these specific mobile device barriers.  
 
Long-Term Solutions: To permanently improve and modernize the registration experience for students, we are also actively exploring long-term platform enhancements, including a new registration interface. 

Frontline staff have identified instances of duplicate student records in Banner (identical names and birthdates resulting in multiple student IDs). 

Current Action & Solutions: 

Reporting Workflow: Staff have been instructed to submit identified duplicates directly to Admissions & Records using the dedicated Formstack link: Merge Request for Multiple Student IDs - Intellistack. A&R is actively processing these requests to clean up the data. 

Below is the updated headcount comparison to the same point last year, reflecting our latest figures for the Summer and Fall 2026 terms: 
 

Summer Enrollment Comparison 

• Summer 2026: 12,102 students 
• Summer 2025: 11,514 students 
• Difference: Up 588 students 

Fall Enrollment Comparison 

• Fall 2026: 13,474 students (Note: Lifelong Learning registration is scheduled for July 7) 
• Fall 2025: 17,728 students 
• Difference: Down 4,254 students 

Context & Key Factors 

Our current enrollment numbers reflect system transition factors alongside enhanced data security measures: 

• System Transitions: A high volume of transition challenges is temporarily slowing registration. Key hurdles include CCCApply application delays, Banner registration bugs, and a temporary backlog of paper forms. 
• Anti-Fraud Security: Stricter anti-fraud security controls are successfully blocking fake accounts, which naturally impacts our raw headcount comparisons to last year's data. 
   

The Admissions and Records teams are currently working extended evening and weekend hours to clear backlogs and resolve student registration barriers. Thank you all for your patience and flexibility as we work through these transitional hurdles. 

A recent update to the drop deadlines in the online Schedule of Classes did not match the deadlines displayed in students' portal. As a result, some students who dropped from courses by the Drop without a W deadline were incorrectly assigned a "W" grade. 

Admissions & Records is currently running a report to automatically remove these "W" grades from affected student records. No action is required from students. 

To help prevent this issue in the future, all drop deadlines in the Schedule of Classes will clearly state that students must drop BEFORE the listed date. 

 
Example: 
 

Employees may hear from students who see a VTEA Survey Hold on their account. Information Technology has confirmed that these holds no longer prevent students from registering for classes. The hold is still applied as part of the survey process, but it is not functionally blocking registration and is removed within 15 minutes by an automated process.  
 

To help reduce confusion, there is also discussion about updating the student-facing language to avoid the impression that a hold still exists. 

What employees should know: 

• A VTEA Survey Hold does not stop a student from registering for classes. 
• Students can continue with registration even if they see this message.  
• If a student is concerned, reassure them that the survey-related hold is informational and not a registration barrier.